Frequently Asked Questions

Return Policy

Unless specified, all products in new condition are eligible for a free return within 15 days of delivery. "New condition" to us is defined as unwashed and unworn. After 15 days since delivery, new condition products are eligible for returns for another 15 days but customers will be responsible for return shipping fees.

All items included in the original package must be accounted for upon receipt of a return. Please fill out the form at the bottom of the page for return instructions and we will get back to you within 2 business days.

How long does my order take to ship?

Unless otherwise specified, all orders are shipped within 1-2 business days of your order confirmation.

Do you ship outside of the US?

Yes, we ship worldwide. However, international orders are not eligible for free shipping. Duties and import taxes will be invoiced via email with the following policy:

If duties and import taxes are applicable, these taxes will be invoiced to customers after checkout via email after they have been calculated by our shipping team. We are doing our best to be transparent about this, but we know this can be a bit of a surprise to some customers. If you do not want to pay the invoice, the order will be canceled after 72 hours for a full refund.

Thank you in advance for your understanding. We understand that this is a pain in the ass, but this is the most practical way for us to maintain an international audience as a small business.

How does it fit?

We always list the measurements and sizing of our models in our product descriptions. Please click here to see our sizing guide.

How do pre-orders work?

Pre-orders are not to be confused with made-to-order or drop-shipping. XII VIRTUE simply offers pre-order as an opportunity for enthusiastic customers to have early access to upcoming products. In certain scenarios, pre-order products will have limited time pricing to reward good faith and excitement.

If the pre-order does not have a specific debut date, it is because we are meticulous about perfecting our product so production time can vary based on our quality checkpoints.

Pre-orders are available to be canceled for a full refund within 30 days of the date that the order was placed. After the order has been fulfilled and delivered, pre-ordered products will be subjected to our regular return policy. If a pre-order is canceled at any time by XII VIRTUE, you will receive a full refund.

What do you mean by "Ethically Made in China"?

The factories that we work with have all been certified to provide clean, safe working conditions while also maintaining a consistent effort to reduce damage to the environment. In addition, our cotton is sourced cruelty-free from the Yellow River Basin aka best cotton in Asia.


The reason we specify that our products are "Ethically Made in China" is not to boast about any level of superiority, but to simply separate from the negative connotations around products produced in China. While there are certainly a few tremendously bad apples out there, there is also a dedicated effort by much of the manufacturing industry to get away from the unethical working conditions and poor construction quality that have resulted in the current stereotypes. As a result, we have decided to represent our products to distinctly counter those stereotypes and celebrate the efforts of those working to better the industry.

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